SmartSRED

At 1783040 Alberta Ltd. ("SmartSRED"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains our data collection, usage, and sharing practices through our website (the "Website") and web application (the "SmartSRED Platform") available at www.smartsred.ca. SmartSRED adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws to protect your personal information.

Information We Collect and Use

Account Registration

To access the SmartSRED Platform, users must provide a name, phone number, email address, and password. This data is used for secure account management. SmartSRED will never request your password via unsolicited communication.

Business Profile Information

We collect company-related details, such as industry classification, R&D projects, funding background, and tax filing status, to customize SR&ED tax credit services.

Technical and Usage Data

When interacting with our Website or Platform, we collect data such as device type, browser specifications, operating system, and IP address. This helps us optimize security and functionality.

Marketing Communications

Users opting into marketing communications may receive service updates and promotional messages. You can unsubscribe at any time via the "unsubscribe" link in emails or by contacting us.

Surveys and Feedback

We may conduct anonymized surveys to enhance service offerings. Participation is voluntary.

Customer Support Inquiries

When users contact us via email, phone, or online forms, we collect necessary details to respond effectively.

Payment Processing

For subscription or service purchases, we (or a third-party payment processor) collect and process billing details. Payment transactions occur via secure external platforms, and SmartSRED does not retain full payment information.

Data Retention and Deletion

Personal information is retained only as long as necessary to fulfill our services or meet legal requirements. Upon request, we will securely delete personal data unless retention is required by law.

Cross-Border Data Transfers

Your data may be processed or stored in Canada or other jurisdictions where our service providers operate. By using our services, you consent to such data transfers.

Automated Decision-Making and AI Use

Some decisions related to SR&ED processing may be automated. If you believe an automated decision has negatively impacted you, you may request human review by contacting info@smartsred.ca.

How We Share Your Information

Service Providers

We engage third-party service providers for tasks such as cloud hosting, payment processing, marketing, and customer support. These providers are contractually obligated to use data only for service-related purposes.

Compliance with Legal Requirements

We may disclose personal information if required by law, regulatory authorities, or for fraud prevention and enforcement of legal rights.

Business Transfers

In the event of a corporate transaction (e.g., merger, acquisition, or sale), personal information may be transferred to relevant entities.

Professional Affiliates

Upon user request, we may share relevant data with affiliated professionals, such as tax consultants or legal advisors, for SR&ED-related services.

Data Security and Retention

We implement industry-standard security measures to safeguard personal information from unauthorized access, alteration, or disclosure. Data is retained only as necessary to fulfill service commitments or comply with legal obligations.

Website Functionality

Cookies and Tracking Technologies

We may use cookies to enhance user experience and analyze Website traffic. Users can manage cookie preferences through browser settings.

Analytics and Performance Monitoring

Analytics tools, such as Google Analytics, help track Website performance and user engagement. For details, refer to Google Analytics Privacy Policy.

External Links

The Website and Platform may contain links to third-party websites with independent privacy policies. SmartSRED is not responsible for external data handling practices.

User Rights and Control

Users have the right to access, update, or request the deletion of their personal information. Requests can be submitted via email at info@smartsred.ca. Verification may be required before processing requests.

Children's Privacy

SmartSRED services are designed for professionals and are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors.

Privacy Policy Updates

SmartSRED reserves the right to update this Privacy Policy periodically. Material changes will be communicated via Website notifications. Continued use of our services after updates signifies acceptance of the revised policy.

Contact Information

For privacy-related inquiries, please contact:

SmartSRED Privacy Team

Email: info@smartsred.ca

Website: www.smartsred.ca